Industry Benchmarks

Compare your NPS and CSAT scores against industry averages. See where you stand and learn what top performers do differently.

SaaS

nps

Average

+36

Top Performers

+65

500+ companies surveyed

SaaS

csat

Average

78%

Top Performers

92%

500+ companies surveyed

Healthcare

nps

Average

+38

Top Performers

+62

400+ organizations surveyed

Healthcare

csat

Average

74%

Top Performers

89%

400+ organizations surveyed

Ecommerce

nps

Average

+45

Top Performers

+72

600+ companies surveyed

Ecommerce

csat

Average

80%

Top Performers

94%

600+ companies surveyed

Financial Services

nps

Average

+34

Top Performers

+60

350+ companies surveyed

Financial Services

csat

Average

73%

Top Performers

88%

350+ companies surveyed

Telecom

nps

Average

+24

Top Performers

+50

200+ companies surveyed

Telecom

csat

Average

68%

Top Performers

82%

200+ companies surveyed

Restaurants

nps

Average

+40

Top Performers

+68

300+ businesses surveyed

Restaurants

csat

Average

79%

Top Performers

93%

300+ businesses surveyed

Hospitality

nps

Average

+42

Top Performers

+70

350+ properties surveyed

Hospitality

csat

Average

81%

Top Performers

95%

350+ properties surveyed

Education

nps

Average

+41

Top Performers

+67

250+ institutions surveyed

Education

csat

Average

76%

Top Performers

90%

250+ institutions surveyed

Insurance

nps

Average

+30

Top Performers

+55

250+ companies surveyed

Insurance

csat

Average

71%

Top Performers

86%

250+ companies surveyed

Retail

nps

Average

+44

Top Performers

+70

500+ companies surveyed

Retail

csat

Average

78%

Top Performers

92%

500+ companies surveyed

Automotive

nps

Average

+39

Top Performers

+64

200+ companies surveyed

Automotive

csat

Average

77%

Top Performers

91%

200+ companies surveyed

Airlines

nps

Average

+27

Top Performers

+55

150+ airlines surveyed

Airlines

csat

Average

72%

Top Performers

87%

150+ airlines surveyed

Logistics

nps

Average

+32

Top Performers

+58

200+ companies surveyed

Logistics

csat

Average

74%

Top Performers

89%

200+ companies surveyed

Real Estate

nps

Average

+43

Top Performers

+71

200+ firms surveyed

Real Estate

csat

Average

79%

Top Performers

93%

200+ firms surveyed

Legal

nps

Average

+31

Top Performers

+56

150+ firms surveyed

Legal

csat

Average

72%

Top Performers

87%

150+ firms surveyed

Media

nps

Average

+33

Top Performers

+58

200+ companies surveyed

Media

csat

Average

75%

Top Performers

90%

200+ companies surveyed

Technology

nps

Average

+41

Top Performers

+68

400+ companies surveyed

Technology

csat

Average

79%

Top Performers

93%

400+ companies surveyed

Manufacturing

nps

Average

+35

Top Performers

+59

200+ companies surveyed

Manufacturing

csat

Average

75%

Top Performers

89%

200+ companies surveyed

Energy

nps

Average

+22

Top Performers

+48

100+ companies surveyed

Energy

csat

Average

69%

Top Performers

83%

100+ companies surveyed

Government

nps

Average

+18

Top Performers

+42

100+ agencies surveyed

Government

csat

Average

65%

Top Performers

80%

100+ agencies surveyed

Track Your Own Benchmarks

Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.

Get started free