CSAT Benchmarks for Media
Media satisfaction is driven by content quality, platform reliability, and user experience. Companies that offer seamless cross-device experiences and easy account management consistently outperform on CSAT.
CSAT Score Distribution
CSAT scale: 0% to 100%
Score Breakdown
75%
Average Score
73%
Median Score
61%
Bottom Quartile
83%
Top Quartile
90%
Top Performers
Tips to Improve Your CSAT
- 1
Ensure consistent streaming quality across devices and network conditions.
- 2
Make account management, cancellation, and plan changes frictionless.
- 3
Offer offline access for mobile users who consume content during commutes.
- 4
Provide responsive customer support for billing and technical issues.
- 5
Use viewing pattern data to proactively surface relevant content.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.