FeedPulse vs Delighted
A complete comparison of two feedback-focused platforms -- and why pricing matters more than you think.
Delighted (owned by Qualtrics) is a respected NPS platform with strong multi-channel distribution and enterprise integrations. But its paid plans start at $224/mo, making it prohibitively expensive for small and mid-size teams. FeedPulse offers comparable NPS, CSAT, and CES capabilities plus AI-powered analysis and theme grouping -- starting at $29/mo. For teams that need enterprise-grade NPS at a startup- friendly price, FeedPulse is the clear winner.
Feature Comparison
| Feature | FeedPulse | Delighted |
|---|---|---|
| NPS Surveys | ||
| CSAT Surveys | ||
| CES Surveys | ||
| AI-Powered Analysis | ||
| Sentiment Detection | ||
| Theme Grouping | ||
| In-App Survey Widget | ||
| Email Surveys | ||
| Real-Time Dashboard | ||
| Custom Branding | ||
| Audience Segmentation | ||
| REST API | ||
| Slack / Telegram Alerts | ||
| Multi-Channel Distribution | ||
| Free Plan | ||
| Affordable Paid Plans | ||
| Qualtrics Integration | ||
| Enterprise SSO |
Pricing Comparison
This is where the difference is most striking.
FeedPulse
- Free -- $0/mo, 100 responses, 1 survey, basic analytics
- Starter -- $29/mo, 1,000 responses, unlimited surveys, AI insights
- Pro -- $79/mo, 10,000 responses, API, custom branding, priority support
Delighted
- --Free -- 50 responses/ mo, 1 survey, limited features
- --Starter -- $224/mo, 1,000 responses, basic reporting
- --Premium -- $449/mo, 10,000 responses, advanced features
- --Premium Plus -- Custom pricing, enterprise features, SSO
Price comparison: For 1,000 responses/mo, FeedPulse Starter costs $29/mo vs Delighted Starter at $224/mo -- that is nearly 8x less expensive for comparable functionality plus AI analysis.
Who Should Choose Delighted
- You are an enterprise that needs Qualtrics ecosystem integration and SSO.
- Your organization already uses Qualtrics and needs a tightly integrated NPS tool.
- Budget is not a constraint and you value the established Delighted brand.
Who Should Choose FeedPulse
- You want NPS, CSAT, and CES measurement without enterprise-level pricing.
- You want AI-powered theme grouping and analysis included in your plan -- not as an expensive add-on.
- You are a startup or mid-size SaaS team that needs to move fast without a procurement process.
- You want a modern UI and a generous free tier to start validating your feedback workflow.
Verdict
Delighted is a solid NPS platform with the backing of Qualtrics. But its pricing reflects enterprise positioning -- $224/mo for features that FeedPulse includes at $29/mo. FeedPulse also goes further with AI-powered analysis and automated theme grouping, features Delighted does not offer at any price tier. For small and mid-size SaaS teams, FeedPulse delivers more capability at a fraction of the cost.
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