NPS Benchmarks for Healthcare
Healthcare NPS is shaped by patient experience, wait times, and communication quality. Organizations investing in digital patient portals and appointment scheduling see notably higher scores. Telehealth adoption has further widened the gap between leaders and laggards.
NPS Score Distribution
NPS scale: -100 to +100
Score Breakdown
+38
Average Score
+35
Median Score
+18
Bottom Quartile
+50
Top Quartile
+62
Top Performers
Tips to Improve Your NPS
- 1
Send post-visit surveys within 24 hours while the experience is fresh.
- 2
Reduce perceived wait times with proactive communication and status updates.
- 3
Train front-desk staff on empathy and active listening.
- 4
Implement digital check-in to eliminate bottlenecks at reception.
- 5
Track NPS separately for in-person and telehealth visits to identify channel-specific issues.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.