CSAT Benchmarks for Healthcare
Patient satisfaction in healthcare depends on clinical outcomes, staff demeanor, and facility environment. Organizations that prioritize continuity of care and clear post-visit communication consistently outperform their peers.
CSAT Score Distribution
CSAT scale: 0% to 100%
Score Breakdown
74%
Average Score
72%
Median Score
60%
Bottom Quartile
82%
Top Quartile
89%
Top Performers
Tips to Improve Your CSAT
- 1
Personalize follow-up communications based on the type of visit and patient history.
- 2
Measure satisfaction across the full journey: scheduling, arrival, care, and billing.
- 3
Address billing transparency proactively, as surprise bills are a major detractor.
- 4
Ensure consistent quality across all touchpoints including phone, portal, and in-person.
- 5
Use patient feedback to inform staff training and process improvements.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.