CSAT Benchmarks for Restaurants
Restaurant satisfaction is a composite of food quality, service attentiveness, and value perception. Establishments that manage wait times transparently and accommodate dietary needs without friction score highest.
CSAT Score Distribution
CSAT scale: 0% to 100%
Score Breakdown
79%
Average Score
77%
Median Score
66%
Bottom Quartile
86%
Top Quartile
93%
Top Performers
Tips to Improve Your CSAT
- 1
Display accurate wait times and offer reservations or waitlist notifications.
- 2
Accommodate common dietary needs without requiring customers to ask multiple times.
- 3
Respond to online reviews within 24 hours, especially negative ones.
- 4
Survey across dine-in, takeout, and delivery channels separately.
- 5
Track satisfaction trends by day of week and shift to spot staffing issues.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.