CSAT Benchmarks for Automotive
Automotive satisfaction is heavily weighted toward the service department experience. Dealers with efficient service scheduling, transparent repair estimates, and timely completion consistently outperform on CSAT.
CSAT Score Distribution
CSAT scale: 0% to 100%
Score Breakdown
77%
Average Score
75%
Median Score
63%
Bottom Quartile
84%
Top Quartile
91%
Top Performers
Tips to Improve Your CSAT
- 1
Offer online service scheduling with real-time availability.
- 2
Provide detailed, itemized repair estimates before starting any work.
- 3
Send progress updates during longer service appointments via text.
- 4
Ensure the vehicle is returned clean, both inside and out.
- 5
Train service advisors to explain repairs in plain language.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.