CSAT Benchmarks for Logistics
Logistics satisfaction depends on on-time delivery rates, shipment condition, and customer service accessibility. Companies with first-contact resolution rates above 80% consistently score in the top quartile.
CSAT Score Distribution
CSAT scale: 0% to 100%
Score Breakdown
74%
Average Score
72%
Median Score
60%
Bottom Quartile
82%
Top Quartile
89%
Top Performers
Tips to Improve Your CSAT
- 1
Set delivery promises you can consistently meet rather than overpromising speed.
- 2
Provide photo proof of delivery to reduce disputes.
- 3
Offer easy claims filing for damaged or lost shipments with fast resolution.
- 4
Maintain a responsive customer service team reachable by phone, chat, and email.
- 5
Track CSAT by lane, carrier, and service level to identify weak links.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.