NPS Benchmarks for Energy
Energy NPS is among the lowest of any industry due to perceived lack of choice and price sensitivity. Providers that offer renewable energy options, usage insights, and billing flexibility are breaking away from the low-scoring pack.
NPS Score Distribution
NPS scale: -100 to +100
Score Breakdown
+22
Average Score
+18
Median Score
-2
Bottom Quartile
+35
Top Quartile
+48
Top Performers
Tips to Improve Your NPS
- 1
Offer green energy plans to attract environmentally conscious customers.
- 2
Provide detailed usage insights and tips to help customers reduce bills.
- 3
Implement flexible billing options including budget billing and prepaid plans.
- 4
Communicate outage information proactively with estimated restoration times.
- 5
Create digital self-service portals for common account tasks.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.