FeedPulse
OnboardingSaaS

Onboarding Survey for SaaS

Evaluate the effectiveness of your SaaS onboarding experience.

When to Use

Send 7-14 days after signup or after the user completes the onboarding flow.

Survey Questions (10)

1

How easy was it to get started with our product?

Scale
2

How clear were the setup instructions?

Scale
3

How long did it take to feel comfortable using the product?

Multiple Choice
  • Less than an hour
  • A few hours
  • A day
  • A few days
  • More than a week
4

How helpful was the onboarding tutorial or walkthrough?

Scale
5

How easy was it to import your data or connect integrations?

Scale
6

Did you find the documentation helpful?

Scale
7

How supported did you feel during onboarding?

Scale
8

What was the most confusing part of getting started?

Open-Ended
9

What additional resources would have been helpful?

Open-Ended
10

How could we improve the onboarding experience?

Open-Ended

Best Practices

  • Send early enough that the experience is fresh
  • Ask about specific onboarding steps, not just overall impression
  • Use results to optimize time-to-value
  • Segment by signup source and plan type

Related Templates

Onboarding Survey for EcommerceOnboarding Survey for FintechOnboarding Survey for HealthcareNPS Survey for SaaSCSAT Survey for SaaSCES Survey for SaaS

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