FeedPulse
CESSaaS

CES Survey for SaaS

Measure how easy it is for customers to use your SaaS product and get help.

When to Use

Send after support interactions, onboarding flows, or feature adoption moments.

Survey Questions (10)

1

How easy was it to accomplish what you set out to do?

Scale
2

How easy was it to find the feature you needed?

Scale
3

How easy was it to get help when you needed it?

Scale
4

How clear is our product's navigation?

Scale
5

What task were you trying to complete?

Multiple Choice
  • Setting up a new feature
  • Troubleshooting an issue
  • Managing my account
  • Generating a report
  • Other
6

How easy was it to understand error messages or guidance?

Scale
7

How much effort did it take to resolve your issue?

Scale
8

How easy is it to learn new features?

Scale
9

What made the experience difficult, if anything?

Open-Ended
10

How could we make things easier?

Open-Ended

Best Practices

  • Focus on reducing effort rather than delighting customers
  • Measure effort at specific touchpoints, not generally
  • Use results to simplify workflows and reduce friction
  • Combine with support ticket data for deeper insights

Related Templates

CES Survey for EcommerceCES Survey for HealthcareCES Survey for FintechNPS Survey for SaaSCSAT Survey for SaaSProduct Feedback Survey for SaaS

Use This Template in FeedPulse

Import this survey template directly into FeedPulse and start collecting responses in minutes. AI-powered analysis included.

Start collecting feedback for free

Free plan includes up to 100 responses per month. No credit card required.