FeedPulse
NPSSaaS

NPS Survey for SaaS

Measure customer loyalty and likelihood to recommend your SaaS product.

When to Use

Send quarterly or after key milestones like onboarding completion or subscription renewal.

Survey Questions (10)

1

How likely are you to recommend our software to a colleague?

Scale
2

What is the primary reason for your score?

Open-Ended
3

Which feature do you find most valuable?

Multiple Choice
  • Dashboard & analytics
  • Integrations
  • Automation workflows
  • Collaboration tools
  • API access
4

How well does our product meet your business needs?

Scale
5

How would you rate our product's reliability?

Scale
6

How responsive is our support team?

Scale
7

What would you improve about our product?

Open-Ended
8

How often do you use our product?

Multiple Choice
  • Daily
  • Several times a week
  • Weekly
  • Monthly
  • Rarely
9

How does our product compare to alternatives you've used?

Scale
10

Is there anything else you'd like to share?

Open-Ended

Best Practices

  • Keep the survey short to maximize response rates
  • Follow up with detractors within 48 hours
  • Segment results by plan tier and usage frequency
  • Track NPS trends over time rather than individual scores

Related Templates

NPS Survey for EcommerceNPS Survey for HealthcareNPS Survey for FintechCSAT Survey for SaaSCES Survey for SaaSProduct Feedback Survey for SaaS

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