FeedPulse
NPSFintech

NPS Survey for Fintech

Assess user loyalty and trust in your financial technology platform.

When to Use

Send after key interactions like completing a transaction, applying for a product, or reaching a usage milestone.

Survey Questions (10)

1

How likely are you to recommend our platform to others?

Scale
2

What drives your recommendation score?

Open-Ended
3

How secure do you feel using our platform?

Scale
4

How easy is it to complete transactions?

Scale
5

Which feature matters most to you?

Multiple Choice
  • Low fees
  • Fast transfers
  • Security features
  • User interface
  • Customer support
6

How would you rate our mobile app experience?

Scale
7

How transparent are our fees and pricing?

Scale
8

How does our platform compare to your bank or previous provider?

Scale
9

What feature would you most like us to add?

Open-Ended
10

Any other thoughts on your experience?

Open-Ended

Best Practices

  • Emphasize data security and privacy in the survey introduction
  • Segment by product line (payments, lending, investing)
  • Track NPS alongside trust and security perception metrics
  • Follow up quickly with detractors to prevent churn

Related Templates

NPS Survey for SaaSNPS Survey for EcommerceNPS Survey for HealthcareCSAT Survey for FintechCES Survey for FintechProduct Feedback Survey for Fintech

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