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NPSHealthcare

NPS Survey for Healthcare

Measure patient loyalty and likelihood to recommend your healthcare practice.

When to Use

Send within 24-48 hours after a patient visit or telehealth consultation.

Survey Questions (10)

1

How likely are you to recommend our practice to family or friends?

Scale
2

What was the main reason for your score?

Open-Ended
3

How would you rate the ease of scheduling an appointment?

Scale
4

How satisfied are you with the wait time?

Scale
5

How would you describe the staff's friendliness?

Scale
6

How clear was the communication from your provider?

Scale
7

Which aspect of your visit stood out most?

Multiple Choice
  • Staff professionalism
  • Facility cleanliness
  • Wait time
  • Provider communication
  • Billing process
8

How easy was it to access your medical records or results?

Scale
9

What could we improve about your visit?

Open-Ended
10

Any other feedback you'd like to share?

Open-Ended

Best Practices

  • Ensure HIPAA compliance in survey distribution and data storage
  • Keep questions focused on the experience, not clinical outcomes
  • Segment results by department or provider
  • Act on feedback to reduce patient churn

Related Templates

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