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CSATHealthcare

CSAT Survey for Healthcare

Measure patient satisfaction with care quality and the overall clinic experience.

When to Use

Send after appointments, procedures, or discharge from care.

Survey Questions (10)

1

How satisfied are you with the care you received?

Scale
2

How would you rate the professionalism of the medical staff?

Scale
3

How satisfied are you with the appointment scheduling process?

Scale
4

How clean and comfortable was the facility?

Scale
5

How clearly did your provider explain your diagnosis or treatment?

Scale
6

How would you rate the wait time?

Multiple Choice
  • Much shorter than expected
  • About right
  • A bit long
  • Too long
  • Unacceptably long
7

How satisfied are you with the billing process?

Scale
8

How easy was it to get a follow-up appointment?

Scale
9

What could we do to improve your experience?

Open-Ended
10

Any other feedback about your visit?

Open-Ended

Best Practices

  • Use patient-friendly language, avoid medical jargon
  • Ensure HIPAA-compliant data handling
  • Segment by department, provider, and visit type
  • Share results with care teams for continuous improvement

Related Templates

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