FeedPulse
CSATEcommerce

CSAT Survey for Ecommerce

Measure shopper satisfaction across the entire purchase journey.

When to Use

Send after order delivery or after a customer service interaction.

Survey Questions (10)

1

How satisfied are you with your recent purchase?

Scale
2

How satisfied are you with the ordering process?

Scale
3

How would you rate the packaging and presentation?

Scale
4

How satisfied are you with the delivery experience?

Multiple Choice
  • Very satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Very dissatisfied
5

Did the product match its description and photos?

Scale
6

How satisfied are you with the product quality?

Scale
7

How easy was it to find what you were looking for?

Scale
8

How would you rate our return/exchange policy?

Scale
9

What would make your next purchase experience better?

Open-Ended
10

Any other comments about your experience?

Open-Ended

Best Practices

  • Time surveys to arrive after the product has been received
  • Include product-specific questions for actionable insights
  • Segment by first-time vs returning customers
  • Use results to improve the end-to-end shopping experience

Related Templates

CSAT Survey for SaaSCSAT Survey for HealthcareCSAT Survey for RestaurantsNPS Survey for EcommerceCES Survey for EcommerceProduct Feedback Survey for Ecommerce

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