Onboarding Survey for Healthcare
Evaluate the new patient registration and intake experience.
When to Use
Send after the patient's first visit or after completing the registration process.
Survey Questions (10)
How easy was the patient registration process?
ScaleHow clear were the forms you needed to complete?
ScaleHow easy was it to provide your insurance information?
ScaleHow did you schedule your first appointment?
Multiple Choice- Online portal
- Phone call
- In-person
- Mobile app
- Referral handled it
How long did the registration process take?
ScaleHow welcoming was the staff during your first visit?
ScaleHow well were your care options explained?
ScaleWhat was confusing about the registration process?
Open-EndedWhat information were you missing as a new patient?
Open-EndedHow could we improve the new patient experience?
Open-EndedBest Practices
- Keep language accessible and non-clinical
- Focus on administrative processes, not clinical care
- Use results to reduce registration abandonment
- Ensure HIPAA compliance in survey data handling
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