FeedPulse
NPSHospitality

NPS Survey for Hospitality

Measure guest loyalty and likelihood to recommend your hotel or resort.

When to Use

Send within 24 hours of checkout to capture the experience while fresh.

Survey Questions (10)

1

How likely are you to recommend our hotel to someone you know?

Scale
2

What was the highlight of your stay?

Open-Ended
3

How would you rate the check-in experience?

Scale
4

How satisfied were you with room cleanliness?

Scale
5

How would you rate the staff's helpfulness?

Scale
6

Which amenity did you value most?

Multiple Choice
  • Pool/spa
  • Restaurant/bar
  • Fitness center
  • Room service
  • Concierge
7

How would you rate the value for money?

Scale
8

How likely are you to stay with us again?

Scale
9

What could we improve for your next visit?

Open-Ended
10

Any other comments?

Open-Ended

Best Practices

  • Keep the survey under 3 minutes to respect guests' time
  • Personalize with the guest's name and stay dates
  • Route detractor feedback to the front desk manager immediately
  • Use promoter feedback in marketing testimonials

Related Templates

NPS Survey for SaaSNPS Survey for EcommerceNPS Survey for HealthcareCSAT Survey for HospitalityProduct Feedback Survey for HospitalityChurn Survey for Hospitality

Use This Template in FeedPulse

Import this survey template directly into FeedPulse and start collecting responses in minutes. AI-powered analysis included.

Start collecting feedback for free

Free plan includes up to 100 responses per month. No credit card required.