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Product FeedbackHospitality

Product Feedback Survey for Hospitality

Collect feedback on hotel amenities, services, and the booking platform.

When to Use

Send post-checkout to gather feedback on services and amenities used during the stay.

Survey Questions (10)

1

How would you rate the room amenities?

Scale
2

How satisfied are you with the dining options?

Scale
3

How would you rate the booking experience?

Scale
4

Which amenity was most important to you?

Multiple Choice
  • Room comfort
  • Pool/spa
  • Restaurant
  • Fitness center
  • Wi-Fi/technology
5

How would you rate the in-room technology (TV, Wi-Fi, controls)?

Scale
6

How satisfied are you with the loyalty/rewards program?

Scale
7

How would you rate the property's maintenance and upkeep?

Scale
8

What amenity should we add or improve?

Open-Ended
9

What surprised you (positively or negatively) about the property?

Open-Ended
10

Any suggestions for improvement?

Open-Ended

Best Practices

  • Focus on specific services rather than general satisfaction
  • Ask about both physical amenities and digital experience
  • Share feedback with relevant department heads
  • Use results to prioritize renovation and service improvements

Related Templates

Product Feedback Survey for SaaSProduct Feedback Survey for EcommerceProduct Feedback Survey for FintechNPS Survey for HospitalityCSAT Survey for HospitalityChurn Survey for Hospitality

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