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Churn SurveyEducation

Churn Survey for Education

Understand why students drop out or don't re-enroll.

When to Use

Send when students withdraw, don't complete courses, or don't re-enroll.

Survey Questions (10)

1

What is the main reason you're leaving?

Multiple Choice
  • Course wasn't relevant
  • Too time-consuming
  • Cost too high
  • Personal/life reasons
  • Found a better alternative
2

How satisfied were you with the course content?

Scale
3

How would you rate the instructor quality?

Scale
4

How manageable was the workload?

Scale
5

How supported did you feel by the institution/platform?

Scale
6

How well did the program match your expectations?

Scale
7

Would you consider returning in the future?

Multiple Choice
  • Definitely
  • Probably
  • Not sure
  • Probably not
  • No
8

What would have helped you stay enrolled?

Open-Ended
9

What was the most disappointing aspect?

Open-Ended
10

Any advice for improving the program?

Open-Ended

Best Practices

  • Be empathetic - dropping out often involves personal circumstances
  • Distinguish between platform issues and life circumstances
  • Offer flexible alternatives (pause, switch courses) before full cancellation
  • Track dropout patterns by course and instructor

Related Templates

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