CES Survey for Education
Measure how easy it is for students to access and navigate learning experiences.
When to Use
Send after enrollment, course completion, or platform onboarding.
Survey Questions (10)
How easy was it to enroll in the course?
ScaleHow easy was it to navigate the learning platform?
ScaleHow easy was it to access course materials?
ScaleHow easy was it to submit assignments?
ScaleWhich aspect required the most effort?
Multiple Choice- Registration
- Finding courses
- Navigating the platform
- Submitting work
- Getting help
How easy was it to get technical support?
ScaleHow easy was it to communicate with instructors?
ScaleHow easy was it to track your progress?
ScaleWhat made the learning experience difficult?
Open-EndedHow could we simplify the experience?
Open-EndedBest Practices
- Measure effort for enrollment and platform usage separately
- Focus on reducing barriers to learning, not content difficulty
- Compare across courses and platforms
- Use results to improve the student support experience
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