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Post-PurchaseRestaurants

Post-Purchase Survey for Restaurants

Collect feedback after a dine-in meal, takeout, or delivery order.

When to Use

Send within 2-4 hours of the meal or delivery.

Survey Questions (10)

1

How would you rate your overall meal experience?

Scale
2

How was the food quality?

Scale
3

How was the food temperature when received?

Scale
4

How did you order?

Multiple Choice
  • Dine-in
  • Takeout (in-person)
  • Phone order
  • Website/app
  • Third-party delivery app
5

How would you rate the accuracy of your order?

Scale
6

How would you rate the portion sizes?

Scale
7

How was the value for money?

Scale
8

How likely are you to order from us again?

Scale
9

What dish stood out (positive or negative)?

Open-Ended
10

Any suggestions for improving our food or service?

Open-Ended

Best Practices

  • Keep it under 2 minutes for takeout/delivery customers
  • Ask about specific dishes ordered when possible
  • Use results to improve menu items and service processes
  • Compare feedback across dine-in, takeout, and delivery channels

Related Templates

Post-Purchase Survey for EcommercePost-Visit Survey for HealthcarePost-Stay Survey for HospitalityNPS Survey for RestaurantsCSAT Survey for RestaurantsEmployee Satisfaction Survey for Restaurants

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