CSAT Survey for Agencies
Measure client satisfaction with agency deliverables and collaboration.
When to Use
Send after project milestones, campaign launches, or quarterly reviews.
Survey Questions (10)
How satisfied are you with the project deliverables?
ScaleHow would you rate the communication during the project?
ScaleHow satisfied are you with the project timeline adherence?
ScaleHow well did the team understand your brief?
ScaleWhich aspect of our service are you most satisfied with?
Multiple Choice- Creative output
- Strategy
- Communication
- Responsiveness
- Reporting
How satisfied are you with the proactiveness of our team?
ScaleHow would you rate the overall value of our services?
ScaleHow satisfied are you with our reporting and analytics?
ScaleWhat went particularly well on this project?
Open-EndedWhat should we do differently next time?
Open-EndedBest Practices
- Survey after deliverables, not during high-pressure periods
- Ask about process and communication, not just output quality
- Have the account lead follow up on any negative feedback
- Track satisfaction trends across the client lifecycle
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