Shopper Feedback That Drives Retail Performance
Capture in-store and online feedback to understand what shoppers love, what frustrates them, and where to invest next.
The challenge
Retail teams struggle to gather, organize, and act on customer feedback at scale. These are the problems that slow you down.
Mystery shopping gives incomplete data
Periodic mystery shops capture a snapshot but miss daily fluctuations in service quality and shopper satisfaction.
Store teams lack customer insight
Associates interact with customers daily but have no structured way to capture and share feedback with management.
Online and in-store feedback is disconnected
E-commerce and brick-and-mortar feedback live in separate systems, hiding patterns that span the omnichannel experience.
Seasonal trends go undetected
Without continuous feedback, seasonal shifts in customer expectations catch you off guard year after year.
How FeedPulse helps
Purpose-built for retail, FeedPulse gives you the tools to collect, analyze, and act on customer feedback without leaving your workflow.
In-store and online surveys
Capture feedback via receipt QR codes, in-store kiosks, and post-purchase emails for a complete omnichannel view.
AI category insights
AI groups feedback by product category, store location, and customer segment to pinpoint exactly where to improve.
Store performance ranking
Rank locations by satisfaction scores. Identify best practices at top stores and replicate them across the chain.
District manager alerts
Alert district managers when a store's satisfaction score drops below threshold so they can intervene quickly.
How it works
From setup to insight in four simple steps.
Deploy feedback channels
Set up QR codes, kiosks, and post-purchase triggers across all stores and your online storefront.
Collect shopper feedback
Shoppers respond in seconds. Feedback streams into a unified dashboard covering all channels.
Analyze with AI
AI identifies patterns across stores, categories, and time periods. See what is working and what needs attention.
Improve retail performance
Act on insights to train staff, optimize merchandising, and deliver the experience shoppers expect.
4x
More feedback than mystery shopping alone
55%
Faster identification of store-level issues
< 3 min
Per-store setup time
Daily
Customer sentiment updates
Start understanding your customers today
Join retail teams that use FeedPulse to collect and act on customer feedback. Free plan available -- no credit card required.