Guest Feedback That Keeps Tables Full
Capture diner sentiment on food, service, and atmosphere in real time -- then act before a negative review goes public.
The challenge
Restaurants teams struggle to gather, organize, and act on customer feedback at scale. These are the problems that slow you down.
Negative reviews posted publicly
Unhappy diners go straight to Google or Yelp instead of telling staff, damaging your reputation before you can respond.
Feedback arrives too late
Comment cards sit unread for weeks. By the time you see the feedback, the guest has already decided not to return.
Staff performance blind spots
Without consistent guest feedback, it is impossible to identify which servers excel and which need coaching.
Multi-location inconsistency
Guest experience varies across locations but there is no standardized way to measure and compare performance.
How FeedPulse helps
Purpose-built for restaurants, FeedPulse gives you the tools to collect, analyze, and act on customer feedback without leaving your workflow.
QR code and tablet surveys
Let guests share feedback via QR codes on receipts or tablets at the table -- quick, private, and in the moment.
AI menu and service insights
AI analyzes comments to surface themes like wait times, dish quality, and staff friendliness across all locations.
Location benchmarking
Compare guest satisfaction scores across locations to identify top performers and those needing attention.
Manager alerts for low scores
Notify managers instantly when a guest leaves negative feedback so they can follow up before the guest posts a public review.
How it works
From setup to insight in four simple steps.
Print QR codes or set up tablets
Generate branded QR codes for receipts, table tents, or menus. No app download needed for guests.
Guests share feedback instantly
Diners scan and respond in under 30 seconds. Short surveys mean higher completion rates.
AI identifies patterns
Feedback is analyzed in real time. See which dishes, servers, or time slots generate the most praise or complaints.
Improve the dining experience
Use insights to train staff, adjust menus, and fix operational issues before they affect more guests.
5x
More feedback than comment cards
70%
Of negative feedback caught before public review
30 sec
Average survey completion time
Real-time
Manager notifications
Start understanding your customers today
Join restaurants teams that use FeedPulse to collect and act on customer feedback. Free plan available -- no credit card required.