Passenger Feedback That Elevates the Travel Experience
Capture traveler sentiment across booking, check-in, lounge, and in-flight touchpoints to improve satisfaction and loyalty.
The challenge
Airlines teams struggle to gather, organize, and act on customer feedback at scale. These are the problems that slow you down.
Post-flight surveys have low completion
Passengers ignore lengthy post-flight emails. By the time the survey arrives, the travel experience is a distant memory.
Service recovery happens too late
Complaints about delays, seat comfort, or crew service surface on social media instead of reaching operations teams.
Touchpoint feedback is fragmented
Booking, check-in, lounge, boarding, and in-flight each have separate feedback systems with no unified passenger view.
Route and fleet decisions lack passenger input
Route planning and fleet allocation decisions rely on financial data alone without incorporating passenger experience data.
How FeedPulse helps
Purpose-built for airlines, FeedPulse gives you the tools to collect, analyze, and act on customer feedback without leaving your workflow.
Journey-stage surveys
Survey passengers at each stage -- post-booking, post-check-in, post-flight -- for timely, relevant feedback.
AI flight experience analysis
AI categorizes feedback by route, aircraft type, cabin class, and crew to identify specific improvement opportunities.
Route and cabin benchmarking
Compare satisfaction scores across routes, aircraft types, and cabin classes to prioritize investments.
Operations team alerts
Alert ground and cabin crew managers when passenger feedback reveals recurring issues on specific routes or flights.
How it works
From setup to insight in four simple steps.
Map the passenger journey
Configure survey triggers for booking, check-in, lounge, and post-flight touchpoints.
Capture in-journey feedback
Passengers respond via SMS, email, or in-app surveys. Short, stage-specific questions maximize completion.
Analyze by route and class
AI groups feedback by route, fleet type, cabin class, and service category for targeted operational improvements.
Elevate the travel experience
Use insights to improve crew training, lounge services, and in-flight offerings. Track progress over time.
3x
Higher response rates with journey-stage surveys
50%
Faster service issue detection
< 5 min
Per-touchpoint survey setup
Real-time
Route-level sentiment tracking
Start understanding your customers today
Join airlines teams that use FeedPulse to collect and act on customer feedback. Free plan available -- no credit card required.