8 Best SurveyMonkey Alternatives in 2026

Typeform is known for its beautifully designed, one-question-at-a-time survey experience. It delivers some of the highest completion rates in the industry thanks to its conversational approach. While Typeform is a general survey tool, it can be configured for NPS and CSAT with logic jumps and hidden fields. The platform offers strong branding customization, video questions, and a clean respondent experience. It integrates with hundreds of apps via native connections and Zapier.

Delighted is a dedicated NPS, CSAT, and CES platform owned by Qualtrics. It offers a clean, focused experience for customer experience teams with multi-channel survey distribution via email, web, SMS, and link. Delighted provides basic AI text analysis on higher-tier plans and includes benchmarking data to compare your scores against industry averages. The platform is reliable and well-established, making it a popular choice for mid-market companies that want simplicity over feature depth.

Survicate is a versatile customer feedback platform that covers website, in-app, email, and mobile surveys. It goes beyond standard NPS by offering product-market fit surveys, feature request tracking, and onboarding satisfaction flows. Survicate integrates deeply with HubSpot, Intercom, Salesforce, and other CRMs, making it a strong choice for teams that want feedback data flowing directly into their existing workflows. Its behavioral targeting engine lets you trigger surveys based on page views, scroll depth, and custom events.

Google Forms is a free, no-frills survey tool that works for basic feedback collection. It integrates seamlessly with Google Sheets, making it easy to analyze responses in a spreadsheet. While it lacks NPS-specific features, scoring, or analytics dashboards, it can be a viable starting point for teams with zero budget. Google Forms supports basic question types, simple branching logic, and unlimited responses. However, the lack of branding customization and customer experience features means most teams outgrow it quickly.

Hotjar combines user feedback surveys with heatmaps, session recordings, and behavior analytics. This makes it unique on this list as a tool that captures both qualitative feedback and quantitative behavior data in one platform. Hotjar supports on-site feedback widgets, pop-up surveys, and external survey links. While its survey capabilities are not as deep as dedicated feedback tools, the ability to correlate feedback with actual user behavior provides context that standalone survey tools cannot match.

Refiner is a micro-survey platform designed exclusively for SaaS products. It excels at in-app surveys that trigger based on user behavior, events, and properties. Refiner supports NPS, CSAT, CES, and custom survey types with advanced segmentation and targeting rules. The platform integrates with Segment, Amplitude, Mixpanel, and other product analytics tools. Its lightweight SDK has minimal impact on page load performance, and its targeting engine can trigger surveys based on feature usage, session count, and custom events.

AskNicely is an enterprise customer experience platform built for service-oriented businesses. Its standout feature is frontline employee coaching, which connects NPS and CSAT scores directly to individual team members and locations. Managers can track performance, identify coaching opportunities, and drive improvement at the frontline level. AskNicely integrates with Salesforce, Microsoft Dynamics, and HubSpot. The platform is widely used in healthcare, hospitality, financial services, and property management industries.